Privacy and Personal Information Protection Policy
Effective Date: July 4, 2025
Introduction
Deep Point Private Investigation Consulting Agency (here in after referred to as "the Agency") places the highest importance on protecting the privacy and security of personal information entrusted to it in the course of its investigative, verification, and sensitive information processing activities.
This policy is intended to inform individuals about how we collect, use, retain, disclose, and protect personal information, in accordance with applicable laws in Quebec, including the Act respecting the protection of personal information in the private sector, the Act respecting access to documents held by public bodies and the protection of personal information (RLRQ), and the Civil Code of Quebec.
By using our services—whether online, in person, or by any other technological means—you consent to the processing of your personal information in accordance with this policy.
Personal Information Collected
As part of our investigations and professional services, we may collect the following types of personal information:
First and last name;
Age or date of birth;
Contact information: mailing address, email address, phone number;
Photograph;
Physical description (height, build, distinguishing features);
Vehicle identifiers (license plate, make, model, color);
Identity documents (e.g., driver’s license or other government-issued ID);
Financial information (banking details, billing, payments);
Employment history, credit report, or criminal record, where applicable;
Communication preferences (preferred contact methods or frequency);
Technical or digital data (IP address, browser type, pages visited, on-site actions);
Any other personal information voluntarily provided via a form, interview, or investigation mandate.
Methods of Collection
Personal information may be collected through the following means:
Electronic forms (service requests, contact, appointment scheduling, investigation forms);
Direct communication (in person, by phone, or by email);
Third-party service providers or client organizations;
Web analytics tools, cookies, and other digital technologies.
Purpose of Use
Personal information is used strictly within the scope of the Agency’s professional activities, specifically:
Conducting investigations and background checks (e.g., identity, solvency, criminal record);
Processing client or partner requests;
Managing files, communications, and invoicing;
Detecting and preventing fraud or illegal/suspicious activities;
Complying with legal, regulatory, or contractual obligations;
Improving our services and enhancing the client experience;
Generating statistics in anonymized form, where applicable.
Consent
We collect personal information only with the prior consent of the individuals concerned, except where otherwise permitted by law.
Consent may be express (written, verbal, or electronic) or implied, depending on the type of information and context. You may withdraw your consent at any time, subject to legal or contractual obligations.
Disclosure to Third Parties
The Agency may share personal information with third parties only when necessary to:
Carry out an investigation mandate or provide a requested service;
Collaborate with trusted partners (e.g., data hosting providers, accountants, lawyers);
Comply with legal obligations or official requests from competent authorities;
Detect or prevent unlawful or fraudulent activities.
These third parties are contractually required to protect the confidentiality of the personal data disclosed to them.
No personal information is sold.
Transfers Outside Quebec
In certain cases, personal data may be processed outside the province or even internationally. Any such transfer is made in accordance with the criteria established under Law 25, including an assessment of the level of protection offered in the destination jurisdiction.
Retention Period
Personal information is retained only for as long as necessary to fulfill the identified purposes, unless a longer retention period is required by law. Once that period has expired, the information will be securely deleted or anonymized.
Security Measures
We have implemented rigorous physical, organizational, and technological safeguards to protect personal information from loss, unauthorized access, misuse, or disclosure. These measures include:
Restricted access for authorized employees only;
Firewalls, encryption, and secure authentication protocols;
Continuous system monitoring;
Security incident management protocols.
Any security breach will be reported to the individuals concerned and to the appropriate authorities, in accordance with legal requirements.
Your Rights
In accordance with applicable laws, you have the following rights:
Access your personal information;
Request correction of inaccurate, incomplete, or outdated data;
Withdraw your consent, subject to applicable obligations;
Request cessation of disclosure and de-indexing (in specific cases);
Request data portability (where applicable).
Requests must be submitted in writing to the Privacy Officer, whose contact information is provided below. Requests will be processed within 30 days.
Use of the Website and Cookies
Our website uses cookies in order to:
Improve navigation and user experience;
Measure traffic and analyze site usage (e.g., via Google Analytics);
Enable targeted advertising (e.g., via Facebook/Meta, Google Ads).
No cookies are activated without your explicit consent. You may modify your cookie preferences through your browser settings.
External Links
The website may contain hyperlinks to external sites or platforms. The Agency assumes no responsibility for the content or privacy practices of such third-party sites. We encourage you to consult their privacy policies.
Changes to the Policy
This policy may be modified without prior notice. Any updates will be published on our website along with the new effective date. We recommend reviewing it periodically.
Privacy Officer
For any questions, access requests, or complaints related to this policy or your personal information, please contact:
Oksana Souza, Owner
Privacy Officer
108 Saint-Charles Street, Saint-Jean-sur-Richelieu, Quebec, J3B 2C1